This image shows a minimalistic flat lay of skincare products on a soft beige background. There is a frosted glass cream jar with a wooden lid, an open jar of white cream, and a dropper bottle placed on a round wooden tray. On the left, there is a decorative dried palm leaf, adding a natural and elegant touch to the composition.

Refund Policy

PincoGlow Refund Policy

At Pinco Glow, we deeply value the trust and confidence you place in our brand. Every product is crafted with care, and our priority is that you are fully satisfied with your purchase. This Refund Policy explains the terms for returns, refunds, and exchanges to ensure that your experience with us remains transparent, fair, and enjoyable from start to finish.

Eligibility for Refunds

Refunds are available for qualifying purchases made directly through PincoGlow.com. To be eligible, items must be returned in their original condition — unused, unopened, and with all original packaging and safety seals intact. Products that have been opened, tested, or altered may not be eligible for a refund due to hygiene and safety standards.

Certain categories, such as limited-edition releases, personalized products, or final sale items, are non-refundable unless they arrive defective or damaged.

Return Process

To initiate a return, customers must contact our support team within 14 days of receiving their order. Once approved, you will receive step-by-step instructions on how to return the item securely. Products should be shipped in protective packaging to avoid damage during transit. For your security, we recommend using a trackable shipping service.

Refund Timeline

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds will be processed within 7–10 business days and credited back to your original payment method. Please note that your bank or payment provider may require additional processing time before the funds appear.

Exchanges

Pinco Glow offers exchanges for products of equal value if the requested item is in stock. If your preferred product is unavailable, you may choose an alternative or request a refund in line with this policy.

Damaged or Defective Items

If you receive a product that is defective, damaged, or incorrect, please notify us immediately. We will prioritize your request and arrange for a replacement, repair, or full refund at no extra cost. To speed up the process, our team may request photos or additional documentation of the issue.

Non-Refundable Costs

Shipping fees, duties, and taxes paid at checkout or upon delivery are generally non-refundable, except in cases where the product arrives damaged, defective, or an incorrect item was sent.

Final Statement

This Refund Policy is designed to protect both our clients and the integrity of Pinco Glow. By making a purchase through our website, you agree to these terms and conditions. Our goal is not only to provide exceptional beauty products, but also to ensure a seamless, trustworthy, and supportive experience. Every return, exchange, and refund request is handled with fairness and care, because your satisfaction is at the heart of everything we do.